FAQ

Q. How do purchase my order on the site?
To order your purchase :-

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

 

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Q. What are the payment methods available?
Wonderful Water offers various kind of Payment Methods as shown below :-

 

1. Credit Card
Via e-GHL Payment Gateway (Visa or Mastercard)  (AVAILABLE NOW)
Via Paypal Payment Gateway (Visa or Mastercard) (AVAILABLE NOW)

 

2. E-Debit Channel & FPX Online (Via eGHL Payment Gateway, AVAILABLE NOW)

Via e-GHL Payment Gateway (Maybank, CIMB Bank, Public Bank, Hong Leong Bank, RHB Bank, Bank Islam)

 

3. Cash-On-Delivey (COD)

Cash-On-Delivery (COD) now ONLY available for Johor & Melaka State, after installation completed. Please call 018-2199155 for installation arrangement.

4. Cheque / Offline Bank Transfer

Bank : Alliance Bank 
Bank Account : 010820010172680
Account Name : Classic Water Filter Sales & Services 

 

After you made the payment, please send us the payment details of :

Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected]

Note: Your purchased products will not be delivered until we have this confirmation.

 

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Q. How to change my account personal information and shipping address?

• Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

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Q. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

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Q. How long does the delivery usually takes?

(a) For Johor & Melaka State, delivery & installation (Optional) usually will takes about 2 - 10 working days. We will schedule & coordinate with your convenient timetable for installation. Cash-On-Delivery (COD) is available after installation completed. Please call 018-2199155 for installation arrangement.

(b) For Penisular Malaysia, delivery usually will takes about 2 - 7 working days upon received the payment.

** For more info, please refer to Delivery & Shipping **

 

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Q. How can I track my shipment?

We appointed Nationwide Express & GD Express as our delivery services partner. You can track your shipment by Nationwide Express / GD Express.

 

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Q. Can I cancel an existing order that have been made?

Yes,  only if the order is still on pending status.

- Please send an email to our customers service email at [email protected] with the message title “Request To Cancel Order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancelled.

 

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Q. What meaning of "Special Order"? Can I purchase the "Special Order Filtration System"?

Yes, definitely can. Special Order product means that particular product is not in our inventory. But we do provide specially order from our manufacturer for you upon your request. It normally takes 5 - 10 days upon received the payment. Cash-On-Delivery (COD) is Not Available for Special Order products.

 

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Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia (MYR).
 

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Q. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or call 06-9516155 / 018-2199155 for us to clear your doubts.